Here is an overview of how we handle warranty issues for Keilton products:
*Keilton provides a standard 5-year limited warranty on most products. See specific datasheets for warranty terms.
*If a product fails during the warranty period, customers can initiate a claim by contacting Keilton Support and providing proof of purchase.
*Our support team will first aim to resolve issues through troubleshooting and sending replacement parts as needed.
*If a product requires return/repair, Keilton will provide an RMA number and process for sending the item to our facility.
*We have dedicated technicians that thoroughly test returned products to determine if the issue is a valid warranty claim.
*For valid claims, we will repair or replace the item free of charge, then ship it back to the customer. Invalid claims are sent back unrepaired.
*Expedited shipping options are available for urgent requests at customer expense.
*Documentation on warranty scope, process, and policy is available on our website and in product manuals.
