APP switch ON button does not turn lights to full

The ‘pseudo switch’ on the ‘Switch’ page of the APP is only for illustration, the ‘ON/OFF’ button on the APP acts different from the physical button on the switch. The ‘ON/OFF’ button: • ‘ON’ button on the switch sends ID to the sensors, sensor translates it to ‘FULL ON/OFF’ commands. • ‘ON’ button on the… Read more APP switch ON button does not turn lights to full

How many devices can be in one ZONE

A maximum of 100 lights can be in a single ZONE.

How can I reset a device to factory settings

Here are two methods to reset LiteTrace devices back to factory default settings: Using the App: * Go to the “Lights” page in the app * Tap the “-” symbol in the top right * Select the light(s) you want to reset by checking the circle at bottom right corner of Light Icon * Tap… Read more How can I reset a device to factory settings

What are the Zone naming parameters?

When naming a Zone in the APP, only the following characters are allowed: lower case, capital letters, numbers, and following symbols ( . , – : _ + ).

What is the max mounting height and max sensor detection range for CS107D?

The CS107D is designed for ceiling heights of 8-10 feet. At 12-14 feet and above, detection performance will start to decline. The key factors are:*The sensor’s infrared technology is designed and calibrated for 8-10 foot ceiling height. This ensures accurate presence and vacancy sensing in typical applications.*At increased heights beyond 12-14 feet, the sensor’s field… Read more What is the max mounting height and max sensor detection range for CS107D?

What is the difference between Software Updates and Firmware updates? How does the update process work?

Firmware vs Software Updates for Keilton products: Firmware updates:*Updates internal software code within Keilton hardware like lights, sensors, switches*Done using Spiral Engineering app (available on App Store and Google Play)*Provides enhancements and fixes for Keilton devices*Instructions: https://keilton.s3.amazonaws.com/Spiral+Engineering+App+Instruction.pdf Software updates:*Updates the Keilton mobile app on your phone/tablet*Automatically delivered via App Store/Play Store*Includes new features and bug… Read more What is the difference between Software Updates and Firmware updates? How does the update process work?

Is App automatically updated?

Yes, the Keilton app will automatically update to the latest version once it is released. Users do not need to manually install updates. When we publish a new version of the app, it will automatically be pushed and installed on your device provided:*Your device is connected to the internet*Automatic app updates are enabled in your… Read more Is App automatically updated?

How do you handle warranty issues?

Here is an overview of how we handle warranty issues for Keilton products:*Keilton provides a standard 5-year limited warranty on most products. See specific datasheets for warranty terms.*If a product fails during the warranty period, customers can initiate a claim by contacting Keilton Support and providing proof of purchase.*Our support team will first aim to… Read more How do you handle warranty issues?

Does LiteTrace perform full QC on each sensor before shipping?

Yes, Keilton sensors undergo functional testing at our factory before being packaged and shipped. Our quality control procedures include:*Individual testing of each produced sensor to verify proper operation*Calibration and validation of detection accuracy*Checks for physical defects*Confirmation of wireless connectivity and pairing*Simulation of real-world operating conditions Every sensor is put through this battery of tests to… Read more Does LiteTrace perform full QC on each sensor before shipping?

How often is the Keilton app updated?

The Keilton app is typically updated approximately once per month. These releases include:*New features, functionality, and improvements*Bug fixes and issue resolutions*Performance enhancements Though the cadence can vary, our aim is to push major app updates on a monthly basis. This allows us to continuously expand capabilities, while also addressing any problems or stability concerns promptly.… Read more How often is the Keilton app updated?

Are you able to remotely access a product to troubleshoot?

Not at this time. Remote connectivity for troubleshooting and support is on our roadmap, but has not been released yet. We understand the benefits of being able to remotely diagnose and resolve issues. This would allow support teams to efficiently assist customers without requiring an on-site visit. While remote access is not possible today, we… Read more Are you able to remotely access a product to troubleshoot?

Are your products rated for plenum installation?

Keilton products designed for ceiling cavity installation carry UL723 or ASTM E84 plenum certification and comply with relevant fire safety standards. *This rating means they are constructed from materials suitable for use in HVAC plenum spaces.*They have high flame spread and smoke development safety ratings. Check individual Keilton product datasheets for details on applicable plenum… Read more Are your products rated for plenum installation?

Can I use Keilton app to control other manufacturer’s brands of Bluetooth lighting systems?

In most cases no, the Keilton app is designed exclusively for Keilton systems and would not typically be compatible with other brands of lighting hardware or software.

Does CS107D have “Vacancy Mode?” The sensor seems to always turn on lights when motion is detected.

Yes, the CS107D occupancy sensor can be configured to provide “Vacancy Mode” control: Here are the steps to set up Vacancy Mode with the CS107D: Commission lights, CS107D sensor, and wall switch to a Zone in the app.Group the lights into Group 1 (G1).Enable motion sensing for G1. Set appropriate T1, T2, and dimming levels.Bind… Read more Does CS107D have “Vacancy Mode?” The sensor seems to always turn on lights when motion is detected.

Why do the Zones have a red dot next to the Zone name?

A red dot next to a zone name in the Keilton app can indicate two possible issues: Low batteries – This means one or more devices in the zone has batteries below 20% and needs replacement. The red dot appears as a low battery warning. Poor connectivity – The red dot can also appear when… Read more Why do the Zones have a red dot next to the Zone name?

If the user specifies a brightness value for calibration, how does that effect other strategies such as setting the Trim values (High End Trim, Daylight Min Dim, Low End Trim)?

The user-specified calibration brightness during sensor commissioning does not affect the configured high-end and low-end trim settings. The high/low end trims set the absolute maximum and minimum light levels allowed. These establish preset boundaries.The calibration brightness is used to tune the daylight harvesting performance within those trim endpoints. For example: High End Trim = 80%… Read more If the user specifies a brightness value for calibration, how does that effect other strategies such as setting the Trim values (High End Trim, Daylight Min Dim, Low End Trim)?

Do your sensors support “Occupancy Mode” or “Vacancy Mode” ?

Yes, Keilton’s sensors support both “Occupancy Mode” and “Vacancy Mode” for automatic lighting control. Here is an overview of how to configure each mode: Vacancy Mode:*Lights default to OFF when entering an area*User must press a switch to turn lights ON manually To enable:*Do not enable motion sensing*Use switches to control lights Occupancy Mode:*Lights turn… Read more Do your sensors support “Occupancy Mode” or “Vacancy Mode” ?

What gauge would be needed to ensure that a 500 ft run between the test button and the PPA109s module?

Here are some optimized recommendations for connecting a remote test button to PPA109S over long distances: For spans up to 500 feet between the test button and PPA109S, we suggest the following:*Use 14 AWG or 12 AWG wire for the button connection. The larger wire gauge minimizes voltage drop over long cable runs.*Install a dry… Read more What gauge would be needed to ensure that a 500 ft run between the test button and the PPA109s module?

What is the maximum length of TEST WIRE for the PPA109S?

Our testing has shown the PPA109 can reliably control lights at distances of up to 15 meters (49 feet). 15 meters is not the absolute upper limit, but we recommend maintaining a distance of 15 meters or less between a PPA109 and the lights it controls for optimal reliability. Factors that can affect maximum distance… Read more What is the maximum length of TEST WIRE for the PPA109S?

How many PPA109s per group of emergency fixtures?

Here are some optimized guidelines for properly spacing PPA109s for emergency lighting projects: PPA109 Density Recommendations*Maintain a maximum 100:1 ratio of light controllers to PPA109s – Install at least 1 PPA109 for every 100 lights.*For commercial spaces, install 1 PPA109 per 200 square feet of coverage area. Examples:*1-100 lights = Minimum 1 PPA109*101-200 lights =… Read more How many PPA109s per group of emergency fixtures?